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320 WEST 96 STREET

Manhattan · ZIP 10025 · BIN 1034191 · Upper West Side (Central) · On record since Apr 9, 2004 · Built 1940

NeighborhoodⓘUpper West Side (Centr…
Among the most complained-about buildings in Upper West Side (Central)
More complaints than 100% of residential buildings in Upper West Side (Central) over the last 10 years. Size-normalized by building volume.
100th pct
Activity TrendsLast 5 years
Complaints have increased in the last 2 years
↑ Up 236% in the last 2 years (37 vs 11 prior 2 yrs)
20100'22'26
Complaint SeverityⓘLast 10 years
Among the highest rates of serious complaints nearby
44 Priority A and B complaints over 22 years — 3.7 per year on average. Size-normalized by building volume.
3.7/yr98th pct(med. 0.1/yr)fewermedianmost
Department of Buildings Complaints
Total complaints since 2004
70
7 active
Total Priority Aⓘ
9
Total Priority Bⓘ
35
5 active
No Access for Inspection (past 5 yrs)ⓘ
13%
6 complaints
Complaints over time
5 yrsAll time

First filed Apr 9, 2004. Latest: May 16, 2026.

Top complaint types
5 yrsAll time
A — ImminentB — SeriousC — StandardD — Minor
Complaint log
70total
Active onlyAll
DateComplaint typePriorityStatusClosedOutcome
May 16, 2026

Illegal Hotel Rooms in Residential Buildings

4A

BACTIVE—
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—
May 12, 2026

Elevator: Single Device on Property/No Alternate Service

6S

CACTIVE——
May 12, 2026

Work Without a Permit – Occupied Multiple Dwelling

7J

BCLOSEDMay 12, 2026

No violation warranted for complaint at time of inspection

May 8, 2026

Boiler: Defective/Inoperative/No Permit

58

BACTIVE——
May 7, 2026

Illegal Hotel Rooms in Residential Buildings

4A

BACTIVE——
May 2, 2026

Illegal Hotel Rooms in Residential Buildings

4A

BACTIVE——
Apr 30, 2026

Work Without a Permit – Occupied Multiple Dwelling

7J

BCLOSEDMay 1, 2026

No violation warranted for complaint at time of inspection

Mar 24, 2026

Elevator: Single Device on Property/No Alternate Service

6S

CACTIVE——
Mar 24, 2026

Work Without a Permit – Occupied Multiple Dwelling

7J

BCLOSEDMar 24, 2026

No violation warranted for complaint at time of inspection

Mar 6, 2026

7R

7R

CLOSEDMar 18, 2026

Ecb violation served

Mar 1, 2026

Elevator: Single Device on Property/No Alternate Service

6S

CCLOSEDMar 23, 2026

Ecb violation served

Feb 24, 2026

Illegal Conversion

45

BACTIVEMar 26, 2026

Inspector unable to gain access - 1st attempt

Feb 2, 2026

Elevator: Single Device on Property/No Alternate Service

6S

CCLOSEDFeb 25, 2026

Ecb violation served

Jan 10, 2026

Illegal Hotel Rooms in Residential Buildings

4A

BCLOSEDMar 25, 2026

Inspector unable to gain access - 2nd attempt

Nov 21, 2025

Illegal Hotel Rooms in Residential Buildings

4A

BCLOSEDJan 8, 2026

Inspector unable to gain access - 2nd attempt

Nov 13, 2025

Illegal Commercial/Manufacturing Use in Residential Zone

74

CCLOSEDMar 19, 2026

No violation warranted for complaint at time of inspection

Oct 20, 2025

Illegal Hotel Rooms in Residential Buildings

4A

BCLOSEDNov 10, 2025

Inspector unable to gain access - 2nd attempt

Oct 16, 2025

Elevator: Single Device on Property/No Alternate Service

6S

CCLOSEDDec 12, 2025

Ecb violation served

Sep 27, 2025

Work Without a Permit – Occupied Multiple Dwelling

7J

BCLOSEDSep 29, 2025

No violation warranted for complaint at time of inspection

Sep 26, 2025

Failure to Comply with Vacate Order

2B

ACLOSEDSep 26, 2025

No violation warranted for complaint at time of inspection

Sep 25, 2025

Egress – Locked/Blocked/Improper/No Secondary Means

37

ACLOSEDSep 25, 2025

Ecb violation served

Sep 24, 2025

Work Without a Permit – Occupied Multiple Dwelling

7J

BCLOSEDSep 24, 2025

No violation warranted for complaint at time of inspection

Sep 23, 2025

Illegal Hotel Rooms in Residential Buildings

4A

BCLOSEDNov 10, 2025

Inspector unable to gain access - 2nd attempt

Aug 30, 2025

Adjacent Buildings – Not Protected

03

ACLOSEDSep 1, 2025

No violation warranted for complaint at time of inspection

Aug 29, 2025

Work Without a Permit – Occupied Multiple Dwelling

7J

BCLOSEDAug 29, 2025

No violation warranted for complaint at time of inspection

Aug 20, 2025

Illegal Hotel Rooms in Residential Buildings

4A

BCLOSEDSep 4, 2025

Ecb violation served

Aug 14, 2025

Construction Enforcement Work Order (DOB)

1X

BCLOSEDAug 15, 2025

Compliance inspection performed

Aug 13, 2025

Egress – Locked/Blocked/Improper/No Secondary Means

37

ACLOSEDAug 13, 2025

Ecb violation served

Aug 13, 2025

Building Shaking/Vibrating/Structural Stability Affected

30

ACLOSEDSep 26, 2025

Vacate order fully rescinded n

Aug 13, 2025

Building Under Structural Monitoring

2F

DCLOSEDAug 13, 2025N1
Jul 22, 2025

Work Without a Permit – Occupied Multiple Dwelling

7J

BCLOSEDJul 22, 2025

Ecb violation served

Jul 2, 2025

Elevator: Single Device on Property/No Alternate Service

6S

CCLOSEDOct 3, 2025

Ecb violation served

Jun 24, 2025

Elevator: Single Device on Property/No Alternate Service

6S

CCLOSEDJun 24, 2025

Ecb violation served

Mar 17, 2025

Elevator: Single Device on Property/No Alternate Service

6S

CCLOSEDJun 13, 2025

Ecb violation served

Dec 20, 2024

Elevator: Single Device on Property/No Alternate Service

6S

CCLOSEDJan 10, 2025

Ecb violation served

Sep 26, 2024

Elevator: Single Device on Property/No Alternate Service

6S

CCLOSEDOct 8, 2024

Ecb violation served

Aug 24, 2024

Elevator: Single Device on Property/No Alternate Service

6S

CCLOSEDOct 8, 2024

Please see complaint number

May 10, 2024

Elevator: Single Device on Property/No Alternate Service

6S

CCLOSEDAug 16, 2024

Ecb violation served

May 5, 2024

Elevator: Single Device on Property/No Alternate Service

6S

CCLOSEDMay 7, 2024

Ecb violation served

Mar 6, 2024

Elevator: Single Device on Property/No Alternate Service

6S

CCLOSEDApr 9, 2024

Ecb violation served

Oct 3, 2023

Illegal Hotel Rooms in Residential Buildings

4A

BCLOSEDJan 9, 2024

Inspector unable to gain access - 2nd attempt

Aug 6, 2023

Illegal Hotel Rooms in Residential Buildings

4A

BCLOSEDAug 17, 2023

Ecb violation served

Jun 14, 2023

7R

7R

CLOSEDJul 10, 2023AH
Jun 14, 2023

7R

7R

CLOSEDJul 10, 2023AH
Jun 14, 2023

7R

7R

CLOSEDJul 10, 2023AH
Jun 14, 2023

7R

7R

CLOSEDJul 10, 2023AH
Jun 14, 2023

7R

7R

CLOSEDJul 10, 2023AE
Jun 14, 2023

7R

7R

CLOSEDJul 10, 2023AE
Jun 14, 2023

7R

7R

CLOSEDJul 19, 2023AE
May 20, 2023

Elevator: Single Device on Property/No Alternate Service

6S

CCLOSEDJun 21, 2023

Ecb violation served

BACTIVE
May 16, 2026
Illegal Hotel Rooms in Residential Buildings
4A
CACTIVE
May 12, 2026
Elevator: Single Device on Property/No Alternate Service
6S
BCLOSED
May 12, 2026
Work Without a Permit – Occupied Multiple Dwelling
7J
Closed May 12, 2026

No violation warranted for complaint at time of inspection

BACTIVE
May 8, 2026
Boiler: Defective/Inoperative/No Permit
58
BACTIVE
May 7, 2026
Illegal Hotel Rooms in Residential Buildings
4A
BACTIVE
May 2, 2026
Illegal Hotel Rooms in Residential Buildings
4A
BCLOSED
Apr 30, 2026
Work Without a Permit – Occupied Multiple Dwelling
7J
Closed May 1, 2026

No violation warranted for complaint at time of inspection

CACTIVE
Mar 24, 2026
Elevator: Single Device on Property/No Alternate Service
6S
BCLOSED
Mar 24, 2026
Work Without a Permit – Occupied Multiple Dwelling
7J
Closed Mar 24, 2026

No violation warranted for complaint at time of inspection

CLOSED
Mar 6, 2026
7R
7R
Closed Mar 18, 2026

Ecb violation served

CCLOSED
Mar 1, 2026
Elevator: Single Device on Property/No Alternate Service
6S
Closed Mar 23, 2026

Ecb violation served

BACTIVE
Feb 24, 2026
Illegal Conversion
45
Closed Mar 26, 2026

Inspector unable to gain access - 1st attempt

CCLOSED
Feb 2, 2026
Elevator: Single Device on Property/No Alternate Service
6S
Closed Feb 25, 2026

Ecb violation served

BCLOSED
Jan 10, 2026
Illegal Hotel Rooms in Residential Buildings
4A
Closed Mar 25, 2026

Inspector unable to gain access - 2nd attempt

BCLOSED
Nov 21, 2025
Illegal Hotel Rooms in Residential Buildings
4A
Closed Jan 8, 2026

Inspector unable to gain access - 2nd attempt

CCLOSED
Nov 13, 2025
Illegal Commercial/Manufacturing Use in Residential Zone
74
Closed Mar 19, 2026

No violation warranted for complaint at time of inspection

BCLOSED
Oct 20, 2025
Illegal Hotel Rooms in Residential Buildings
4A
Closed Nov 10, 2025

Inspector unable to gain access - 2nd attempt

CCLOSED
Oct 16, 2025
Elevator: Single Device on Property/No Alternate Service
6S
Closed Dec 12, 2025

Ecb violation served

BCLOSED
Sep 27, 2025
Work Without a Permit – Occupied Multiple Dwelling
7J
Closed Sep 29, 2025

No violation warranted for complaint at time of inspection

ACLOSED
Sep 26, 2025
Failure to Comply with Vacate Order
2B
Closed Sep 26, 2025

No violation warranted for complaint at time of inspection

ACLOSED
Sep 25, 2025
Egress – Locked/Blocked/Improper/No Secondary Means
37
Closed Sep 25, 2025

Ecb violation served

BCLOSED
Sep 24, 2025
Work Without a Permit – Occupied Multiple Dwelling
7J
Closed Sep 24, 2025

No violation warranted for complaint at time of inspection

BCLOSED
Sep 23, 2025
Illegal Hotel Rooms in Residential Buildings
4A
Closed Nov 10, 2025

Inspector unable to gain access - 2nd attempt

ACLOSED
Aug 30, 2025
Adjacent Buildings – Not Protected
03
Closed Sep 1, 2025

No violation warranted for complaint at time of inspection

BCLOSED
Aug 29, 2025
Work Without a Permit – Occupied Multiple Dwelling
7J
Closed Aug 29, 2025

No violation warranted for complaint at time of inspection

BCLOSED
Aug 20, 2025
Illegal Hotel Rooms in Residential Buildings
4A
Closed Sep 4, 2025

Ecb violation served

BCLOSED
Aug 14, 2025
Construction Enforcement Work Order (DOB)
1X
Closed Aug 15, 2025

Compliance inspection performed

ACLOSED
Aug 13, 2025
Egress – Locked/Blocked/Improper/No Secondary Means
37
Closed Aug 13, 2025

Ecb violation served

ACLOSED
Aug 13, 2025
Building Shaking/Vibrating/Structural Stability Affected
30
Closed Sep 26, 2025

Vacate order fully rescinded n

DCLOSED
Aug 13, 2025
Building Under Structural Monitoring
2F
Closed Aug 13, 2025
N1
BCLOSED
Jul 22, 2025
Work Without a Permit – Occupied Multiple Dwelling
7J
Closed Jul 22, 2025

Ecb violation served

CCLOSED
Jul 2, 2025
Elevator: Single Device on Property/No Alternate Service
6S
Closed Oct 3, 2025

Ecb violation served

CCLOSED
Jun 24, 2025
Elevator: Single Device on Property/No Alternate Service
6S
Closed Jun 24, 2025

Ecb violation served

CCLOSED
Mar 17, 2025
Elevator: Single Device on Property/No Alternate Service
6S
Closed Jun 13, 2025

Ecb violation served

CCLOSED
Dec 20, 2024
Elevator: Single Device on Property/No Alternate Service
6S
Closed Jan 10, 2025

Ecb violation served

CCLOSED
Sep 26, 2024
Elevator: Single Device on Property/No Alternate Service
6S
Closed Oct 8, 2024

Ecb violation served

CCLOSED
Aug 24, 2024
Elevator: Single Device on Property/No Alternate Service
6S
Closed Oct 8, 2024

Please see complaint number

CCLOSED
May 10, 2024
Elevator: Single Device on Property/No Alternate Service
6S
Closed Aug 16, 2024

Ecb violation served

CCLOSED
May 5, 2024
Elevator: Single Device on Property/No Alternate Service
6S
Closed May 7, 2024

Ecb violation served

CCLOSED
Mar 6, 2024
Elevator: Single Device on Property/No Alternate Service
6S
Closed Apr 9, 2024

Ecb violation served

BCLOSED
Oct 3, 2023
Illegal Hotel Rooms in Residential Buildings
4A
Closed Jan 9, 2024

Inspector unable to gain access - 2nd attempt

BCLOSED
Aug 6, 2023
Illegal Hotel Rooms in Residential Buildings
4A
Closed Aug 17, 2023

Ecb violation served

CLOSED
Jun 14, 2023
7R
7R
Closed Jul 10, 2023
AH
CLOSED
Jun 14, 2023
7R
7R
Closed Jul 10, 2023
AH
CLOSED
Jun 14, 2023
7R
7R
Closed Jul 10, 2023
AH
CLOSED
Jun 14, 2023
7R
7R
Closed Jul 10, 2023
AH
CLOSED
Jun 14, 2023
7R
7R
Closed Jul 10, 2023
AE
CLOSED
Jun 14, 2023
7R
7R
Closed Jul 10, 2023
AE
CLOSED
Jun 14, 2023
7R
7R
Closed Jul 19, 2023
AE
CCLOSED
May 20, 2023
Elevator: Single Device on Property/No Alternate Service
6S
Closed Jun 21, 2023

Ecb violation served

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