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Building SafetyHousing Conditions

320 WEST 96 STREET

Manhattan · ZIP 10025 · BIN 1034191 · Upper West Side (Central) · On record since Apr 9, 2004 · Built 1940

NeighborhoodⓘUpper West Side (Centr…

Among the most complained-about buildings in Upper West Side (Central)

More complaints than 100% of residential buildings in Upper West Side (Central) over the last 10 years. Size-normalized by building volume.

Activity TrendsLast 5 years

Complaints have increased in the last 2 years

↑ Up 236% in the last 2 years (37 vs 11 prior 2 yrs)

Complaint SeverityⓘLast 10 years

Among the highest rates of serious complaints nearby

44 Priority A and B complaints over 22 years — 3.7 per year on average. Size-normalized by building volume.

Department of Buildings Complaints

Total complaints since 2004

70

7 active

Total Priority Aⓘ

9

Total Priority Bⓘ

35

5 active

No Access for Inspection (past 5 yrs)ⓘ

13%

6 complaints

Complaints over time

First filed Apr 9, 2004. Latest: May 16, 2026.

Top complaint types

A — ImminentB — SeriousC — StandardD — Minor

Complaint log

70total

Active only All

Date

Complaint type

Priority

Status

Closed

Outcome

Mar 27, 2023

Illegal Hotel Rooms in Residential Buildings

4A

B

CLOSED

May 9, 2023

See something wrong? File a complaint with 311

BCLOSED

Mar 27, 2023

Illegal Hotel Rooms in Residential Buildings

4A

Closed May 9, 2023

Ecb violation served

BCLOSED

Feb 15, 2023

Illegal Hotel Rooms in Residential Buildings

4A

Closed Feb 24, 2023

Please see complaint number

BCLOSED

Dec 29, 2022

Illegal Hotel Rooms in Residential Buildings

4A

Closed Feb 27, 2023

Ecb violation served

BCLOSED

Aug 30, 2022

Illegal Conversion

45

Closed Nov 5, 2022

No violation warranted for complaint at time of inspection

ACLOSED

Oct 21, 2019

Debris/Building – Falling or In Danger of Falling

10

Closed Oct 21, 2019

No violation warranted for complaint at time of inspection

ACLOSED

Oct 17, 2019

Debris/Building – Falling or In Danger of Falling

10

Closed Oct 17, 2019

Ecb violation served

BCLOSED

Oct 17, 2019

Permit – None (Building/PA/Demo etc.)

05

Closed Oct 18, 2019

Please see complaint number

BCLOSED

Oct 17, 2019

Debris – Excessive

09

Closed Oct 18, 2019

Please see complaint number

BCLOSED

Oct 17, 2019

Unlicensed/Illegal/Improper Work In-Progress

5G

Closed Oct 25, 2019

Please see complaint number

BCLOSED

May 31, 2019

Illegal Hotel Rooms in Residential Buildings

4A

Closed Jun 19, 2019

No violation warranted for complaint at time of inspection

CCLOSED

Dec 16, 2018

Elevator: Single Device on Property/No Alternate Service

6S

Closed Feb 8, 2019

Ecb violation served

BCLOSED

Sep 9, 2016

Elevator: Defective/Inoperative

63

Closed Sep 27, 2016

Ecb violation served

BCLOSED

Jun 28, 2016

Permit – None (Building/PA/Demo etc.)

05

Closed Aug 17, 2016

Inspector unable to gain access - 2nd attempt

BCLOSED

Jul 29, 2015

Illegal Conversion

45

Closed Feb 9, 2016

No violation warranted for complaint at time of inspection

BCLOSED

Jul 24, 2009

Permit – None (Building/PA/Demo etc.)

05

Closed Jul 31, 2009

No violation warranted for complaint at time of inspection

BCLOSED

Aug 28, 2008

Sidewalk Shed/Supported Scaffold – Inadequate/Defective/None/No Permit

23

Closed Sep 8, 2008

No violation warranted for complaint at time of inspection

ACLOSED

Feb 28, 2008

Building Shaking/Vibrating/Structural Stability Affected

30

Closed Mar 4, 2008

Ecb & buildings violations served

BCLOSED

Jul 10, 2006

Elevator: Defective/Inoperative

63

Closed Jul 24, 2006

Buildings violation(s) served

ACLOSED

Jan 31, 2005

Debris/Building – Falling or In Danger of Falling

10

Closed Jan 31, 2005

Ecb & buildings violations served

BCLOSED

Apr 9, 2004

After Hours Work – Illegal

04

Closed May 7, 2004

Complaint referred to department of environmental protection(dep)