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5 WINDHAM LOOP

Staten Island · ZIP 10314 · BIN 5112323 · New Springville-Willowbrook-Bulls Head-Travis · Last violation Jul 14, 2026 · Last complaint Jul 30, 2026

NeighborhoodNew Springville-Willowbrook-Bulls Head-Travis
Above-average violations for the neighborhood
More violations than 68% of buildings and more complaints than 60% of buildings in New Springville-Willowbrook-Bulls Head-Travis. Size-normalized against residential buildings in the neighborhood for issues in the last 10 years.
ViolationsComplaints
Activity TrendsLast 5 years
More activity recently than in past years
Last 2 yrs: 53 violations · 35 complaints
'21'26ViolationsComplaints
▼ View all activity over time
Severityⓘopen violations
6 immediately hazardous (Class C) violations still open
Class C violations include lead paint, mold, pest infestations, heat/hot water failure, and structural hazards — the most serious category.
Class Cimmediately hazardous6Class Bhazardous24
Housing Preservation & Development Violations
Total violations since 2007
88
4 per year avg.↑ Up 563% in the last 2 years (53 vs 8 prior 2 yrs)
Open violations
79
Class C (immed. haz.)ⓘ6
Class B (hazardous)ⓘ24
Rent-impairingⓘ2
Housing Preservation & Development Complaints
Total complaints since 2003
83
3 per year avg.↑ Up 218% in the last 2 years (35 vs 11 prior 2 yrs)
Complaint Resolution
No access40%Violation issued30%No violation25%Phone resolved4%Other1%(83)
Urgency breakdown
Last 12 mo.

Top violation categories

5 yrsAll time
Maintenanceⓘ21 violations
Posting/Signageⓘ20 violations
Carbon Monoxide Detecting Devicesⓘ6 violations
Egressⓘ6 violations
Cleaningⓘ5 violations
Annual Property Registrationⓘ4 violations
Filing: Bedbugsⓘ3 violations
Water Supplyⓘ2 violations
Top complaint groupsⓘ
5 yrsAll time
Bldg maintenanceⓘ18 complaints
Water & plumbingⓘ12 complaints
Mold & pestsⓘ6 complaints
Heat / hot waterⓘ2 complaints
Electricalⓘ2 complaints
See violations →Hide complaints ↑

Complaint log

7 complaints · WATER LEAK

All categoriesDOOR/WINDOWPAINT/PLASTERPLUMBINGUNSANITARY CONDITIONWATER LEAKAllOpenClosed
See something wrong? File a complaint with 311
Open violation ages
▪ < 30 days8% (6)
▪ 30–90 days15% (12)
▪ 3–12 months15% (12)
▪ 1–3 years28% (22)
▪ 3+ years33% (26)
Prior 4 yr.
Immed. Emergency3%5%
Emergency55%50%
Non-Emergency42%45%
(31)
(20)
Type
Status
Apt
Received
Category
EmergencyClosed4BBJul 30, 2026WATER LEAK · HEAVY FLOWThe following complaint conditions are still open. HPD has already attempted to notify the property owner that the condition exists; the tenant should provide access for the owner to make the repair. HPD may attempt to contact the tenant by phone to verify the correction of the condition or an HPD Inspector may attempt to conduct an inspection.
Non-emergencyClosed3GApr 21, 2026WATER LEAK · DAMP SPOTHPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
Non-emergencyClosed3GApr 16, 2026WATER LEAK · DAMP SPOTAn HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Non-emergencyClosed3IIMar 18, 2022WATER LEAK · SLOW LEAKThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
Non-emergencyClosed4HJan 17, 2022WATER LEAK · SLOW LEAKThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
EmergencyClosed2JJDec 2, 2014WATER LEAK · HEAVY FLOWThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
EmergencyClosed2JJNov 25, 2014WATER LEAK · HEAVY FLOWThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
EmergencyClosed
Jul 30, 2026Apt 4BB
WATER LEAK · HEAVY FLOW
The following complaint conditions are still open. HPD has already attempted to notify the property owner that the condition exists; the tenant should provide access for the owner to make the repair. HPD may attempt to contact the tenant by phone to verify the correction of the condition or an HPD Inspector may attempt to conduct an inspection.
Non-emergencyClosed
Apr 21, 2026Apt 3G
WATER LEAK · DAMP SPOT
HPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
Non-emergencyClosed
Apr 16, 2026Apt 3G
WATER LEAK · DAMP SPOT
An HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Non-emergencyClosed
Mar 18, 2022Apt 3II
WATER LEAK · SLOW LEAK
The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
Non-emergencyClosed
Jan 17, 2022Apt 4H
WATER LEAK · SLOW LEAK
The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
EmergencyClosed
Dec 2, 2014Apt 2JJ
WATER LEAK · HEAVY FLOW
The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
EmergencyClosed
Nov 25, 2014Apt 2JJ
WATER LEAK · HEAVY FLOW
The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.