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5 WINDHAM LOOP

Staten Island · ZIP 10314 · BIN 5112323 · New Springville-Willowbrook-Bulls Head-Travis · Last violation May 7, 2026 · Last complaint May 13, 2026

NeighborhoodNew Springville-Willowbrook-Bulls Head-Travis
Above-average violations for the neighborhood
More violations than 64% of buildings and more complaints than 55% of buildings in New Springville-Willowbrook-Bulls Head-Travis. Size-normalized against residential buildings in the neighborhood for issues in the last 10 years.
ViolationsComplaints
Activity TrendsLast 5 years
More activity recently than in past years
Last 2 yrs: 35 violations · 26 complaints
'21'26ViolationsComplaints
▼ View all activity over time
Severityⓘopen violations
4 immediately hazardous (Class C) violations still open
Class C violations include lead paint, mold, pest infestations, heat/hot water failure, and structural hazards — the most serious category.
Class Cimmediately hazardous4Class Bhazardous19
Housing Preservation & Development Violations
Total violations since 2007
70
4 per year avg.↑ Up 338% in the last 2 years (35 vs 8 prior 2 yrs)
Open violations
61
Class C (immed. haz.)ⓘ4
Class B (hazardous)ⓘ19
Rent-impairingⓘ2
Open violation ages
▪ 30–90 days18% (11)
▪ 3–12 months13% (8)
▪ 1–3 years25% (15)
▪ 3+ years43% (26)
Housing Preservation & Development Complaints
Total complaints since 2003
74
3 per year avg.↑ Up 117% in the last 2 years (26 vs 12 prior 2 yrs)
Complaint Resolution
No access45%Violation issued28%No violation23%Phone resolved4%Other0%(74)
Urgency breakdown
Last 12 mo.

Top violation categories

5 yrsAll time
Maintenanceⓘ19 violations
Posting/Signageⓘ13 violations
Cleaningⓘ4 violations
Egressⓘ4 violations
Carbon Monoxide Detecting Devicesⓘ3 violations
Filing: Bedbugsⓘ3 violations
Annual Property Registrationⓘ2 violations
Water Supplyⓘ2 violations
Top complaint groupsⓘ
5 yrsAll time
Bldg maintenanceⓘ12 complaints
Water & plumbingⓘ11 complaints
Mold & pestsⓘ6 complaints
Heat / hot waterⓘ2 complaints
Electricalⓘ2 complaints
See violations →Hide complaints ↑

Complaint log

14 complaints · PLUMBING

All categoriesPAINT/PLASTERPLUMBINGUNSANITARY CONDITIONDOOR/WINDOWWATER LEAKAllOpenClosed
See something wrong? File a complaint with 311
Prior 4 yr.
Immed. Emergency4%5%
Emergency57%47%
Non-Emergency39%47%
(23)
(19)
Type
Status
Apt
Received
Category
Non-emergencyClosed6LAug 19, 2025PLUMBING · BASIN/SINKAn HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Non-emergencyClosed6LAug 19, 2025PLUMBING · BATHTUB/SHOWERAn HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
EmergencyClosed6LAug 9, 2025PLUMBING · BATHTUB/SHOWERAn HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Non-emergencyClosed5GJun 6, 2025PLUMBING · WATER SUPPLYAn HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Non-emergencyClosed1GApr 30, 2025PLUMBING · WATER SUPPLYAn HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
EmergencyClosed1GJan 31, 2025PLUMBING · BATHTUB/SHOWERAn HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
EmergencyClosed5EJul 16, 2022PLUMBING · BATHTUB/SHOWERThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed7HApr 24, 2017PLUMBING · SEWERThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
EmergencyClosed2DSep 9, 2008PLUMBING · WATER-LEAKSThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
EmergencyClosed2JJJun 22, 2007PLUMBING · WATER-LEAKSThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
EmergencyClosed2JJJun 9, 2006PLUMBING · WATER-LEAKSThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed3DDApr 25, 2005PLUMBING · WATER-LEAKSThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
EmergencyClosed3DDJun 8, 2004PLUMBING · WATER-LEAKSThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
EmergencyClosed3DDJun 4, 2004PLUMBING · WATER-LEAKSThe Department of Housing Preservation and Development inspected the following conditions. Violations were previously issued for these conditions. Information about specific violations is available at www.nyc.gov/hpd.
Non-emergencyClosed
Aug 19, 2025Apt 6L
PLUMBING · BASIN/SINK
An HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Non-emergencyClosed
Aug 19, 2025Apt 6L
PLUMBING · BATHTUB/SHOWER
An HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
EmergencyClosed
Aug 9, 2025Apt 6L
PLUMBING · BATHTUB/SHOWER
An HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Non-emergencyClosed
Jun 6, 2025Apt 5G
PLUMBING · WATER SUPPLY
An HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Non-emergencyClosed
Apr 30, 2025Apt 1G
PLUMBING · WATER SUPPLY
An HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
EmergencyClosed
Jan 31, 2025Apt 1G
PLUMBING · BATHTUB/SHOWER
An HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
EmergencyClosed
Jul 16, 2022Apt 5E
PLUMBING · BATHTUB/SHOWER
The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed
Apr 24, 2017Apt 7H
PLUMBING · SEWER
The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
EmergencyClosed
Sep 9, 2008Apt 2D
PLUMBING · WATER-LEAKS
The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
EmergencyClosed
Jun 22, 2007Apt 2JJ
PLUMBING · WATER-LEAKS
The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
EmergencyClosed
Jun 9, 2006Apt 2JJ
PLUMBING · WATER-LEAKS
The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed
Apr 25, 2005Apt 3DD
PLUMBING · WATER-LEAKS
The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
EmergencyClosed
Jun 8, 2004Apt 3DD
PLUMBING · WATER-LEAKS
The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
EmergencyClosed
Jun 4, 2004Apt 3DD
PLUMBING · WATER-LEAKS
The Department of Housing Preservation and Development inspected the following conditions. Violations were previously issued for these conditions. Information about specific violations is available at www.nyc.gov/hpd.