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778 HENDERSON AVENUE

Staten Island · ZIP 10310 · BIN 5095816 · West New Brighton-Silver Lake-Grymes Hill · Last violation Jul 13, 2026 · Last complaint Jul 10, 2026

NeighborhoodWest New Brighton-Silver Lake-Grymes Hill
More violations than 83% of nearby buildings
More violations than 83% of buildings and more complaints than 89% of buildings in West New Brighton-Silver Lake-Grymes Hill. Size-normalized against residential buildings in the neighborhood for issues in the last 10 years.
ViolationsComplaints
Activity TrendsLast 5 years
More activity recently than in past years
Last 2 yrs: 79 violations · 78 complaints
'24'26ViolationsComplaints
▼ View all activity over time
Severityⓘopen violations
12 immediately hazardous (Class C) violations still open
Class C violations include lead paint, mold, pest infestations, heat/hot water failure, and structural hazards — the most serious category.
Class Cimmediately hazardous12Class Bhazardous10
Housing Preservation & Development Violations
Total violations since 2024
82
27 per year avg.↑ Rising — no prior history
Open violations
57
Class C (immed. haz.)ⓘ12
Class B (hazardous)ⓘ10
Rent-impairingⓘ1
Housing Preservation & Development Complaints
Total complaints since 2009
79
4 per year avg.↑ Rising — no prior history
Complaint Resolution
No access19%Violation issued9%No violation5%Phone resolved66%Other1%(79)
Urgency breakdown
Last 12 mo.

Top violation categories

5 yrsAll time
Posting/Signageⓘ21 violations
Egressⓘ15 violations
Maintenanceⓘ13 violations
Heat And Hot Waterⓘ7 violations
Annual Property Registrationⓘ5 violations
Filing: Bedbugsⓘ4 violations
Carbon Monoxide Detecting Devicesⓘ4 violations
Extermination & Rodent Eradicationⓘ2 violations
Top complaint groupsⓘ
5 yrsAll time
Heat / hot waterⓘ55 complaints
Electricalⓘ12 complaints
Water & plumbingⓘ8 complaints
Adminⓘ2 complaints
See violations →Hide complaints ↑

Complaint log

7 complaints · PLUMBING

All categoriesHEAT/HOT WATERELECTRICPLUMBINGGENERALWATER LEAKAllOpenClosed
Type
See something wrong? File a complaint with 311
Open violation ages
▪ < 30 days38% (21)
▪ 30–90 days18% (10)
▪ 3–12 months23% (13)
▪ 1–3 years21% (12)
Prior 4 yr.
Immed. Emergency34%5%
Emergency55%95%
Non-Emergency11%0%
(38)
(40)
Status
Apt
Received
Category
EmergencyClosedBLDGJul 3, 2026PLUMBING · WATER SUPPLYHPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
Non-emergencyClosed4GDec 23, 2025PLUMBING · WATER SUPPLYHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
Non-emergencyClosedBLDGDec 23, 2025PLUMBING · WATER SUPPLYMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
Non-emergencyClosed2BDec 23, 2025PLUMBING · WATER SUPPLYMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Non-emergencyClosedBLDGDec 6, 2025PLUMBING · WATER SUPPLYHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
EmergencyClosed6AOct 10, 2025PLUMBING · WATER SUPPLYHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
EmergencyClosed6BJan 4, 2025PLUMBING · BASIN/SINKAn HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
EmergencyClosed
Jul 3, 2026Apt BLDG
PLUMBING · WATER SUPPLY
HPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
Non-emergencyClosed
Dec 23, 2025Apt 4G
PLUMBING · WATER SUPPLY
HPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
Non-emergencyClosed
Dec 23, 2025Apt BLDG
PLUMBING · WATER SUPPLY
More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
Non-emergencyClosed
Dec 23, 2025Apt 2B
PLUMBING · WATER SUPPLY
More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Non-emergencyClosed
Dec 6, 2025Apt BLDG
PLUMBING · WATER SUPPLY
HPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
EmergencyClosed
Oct 10, 2025Apt 6A
PLUMBING · WATER SUPPLY
HPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
EmergencyClosed
Jan 4, 2025Apt 6B
PLUMBING · BASIN/SINK
An HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.