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778 HENDERSON AVENUE

Staten Island · ZIP 10310 · BIN 5095816 · West New Brighton-Silver Lake-Grymes Hill · Last violation Jul 13, 2026 · Last complaint Jul 10, 2026

NeighborhoodWest New Brighton-Silver Lake-Grymes Hill
More violations than 83% of nearby buildings
More violations than 83% of buildings and more complaints than 89% of buildings in West New Brighton-Silver Lake-Grymes Hill. Size-normalized against residential buildings in the neighborhood for issues in the last 10 years.
ViolationsComplaints
Activity TrendsLast 5 years
More activity recently than in past years
Last 2 yrs: 79 violations · 78 complaints
'24'26ViolationsComplaints
▼ View all activity over time
Severityⓘopen violations
12 immediately hazardous (Class C) violations still open
Class C violations include lead paint, mold, pest infestations, heat/hot water failure, and structural hazards — the most serious category.
Class Cimmediately hazardous12Class Bhazardous10
Housing Preservation & Development Violations
Total violations since 2024
82
27 per year avg.↑ Rising — no prior history
Open violations
57
Class C (immed. haz.)ⓘ12
Class B (hazardous)ⓘ10
Rent-impairingⓘ1
Housing Preservation & Development Complaints
Total complaints since 2009
79
4 per year avg.↑ Rising — no prior history
Complaint Resolution
No access19%Violation issued9%No violation5%Phone resolved66%Other1%(79)
Urgency breakdown
Last 12 mo.

Top violation categories

5 yrsAll time
Posting/Signageⓘ21 violations
Egressⓘ15 violations
Maintenanceⓘ13 violations
Heat And Hot Waterⓘ7 violations
Annual Property Registrationⓘ5 violations
Filing: Bedbugsⓘ4 violations
Carbon Monoxide Detecting Devicesⓘ4 violations
Extermination & Rodent Eradicationⓘ2 violations
Top complaint groupsⓘ
5 yrsAll time
Heat / hot waterⓘ55 complaints
Electricalⓘ12 complaints
Water & plumbingⓘ8 complaints
Adminⓘ2 complaints
See violations →Hide complaints ↑

Complaint log

55 complaints · HEAT/HOT WATER

All categoriesHEAT/HOT WATERELECTRICPLUMBINGGENERALWATER LEAKAllOpenClosed
Type
See something wrong? File a complaint with 311
Open violation ages
▪ < 30 days38% (21)
▪ 30–90 days18% (10)
▪ 3–12 months23% (13)
▪ 1–3 years21% (12)
Prior 4 yr.
Immed. Emergency34%5%
Emergency55%95%
Non-Emergency11%0%
(38)
(40)
Status
Apt
Received
Category
EmergencyClosedBLDGFeb 27, 2025HEAT/HOT WATER · ENTIRE BUILDINGThe Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed7Jan 20, 2025HEAT/HOT WATER · ENTIRE BUILDINGThe Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosedBLDGDec 21, 2024HEAT/HOT WATER · ENTIRE BUILDINGHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
EmergencyClosedBLDGNov 21, 2024HEAT/HOT WATER · ENTIRE BUILDINGHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
EmergencyClosed2AOct 28, 2024HEAT/HOT WATER · ENTIRE BUILDINGHPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
EmergencyClosed
Feb 27, 2025Apt BLDG
HEAT/HOT WATER · ENTIRE BUILDING
The Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed
Jan 20, 2025Apt 7
HEAT/HOT WATER · ENTIRE BUILDING
The Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed
Dec 21, 2024Apt BLDG
HEAT/HOT WATER · ENTIRE BUILDING
HPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
EmergencyClosed
Nov 21, 2024Apt BLDG
HEAT/HOT WATER · ENTIRE BUILDING
HPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
EmergencyClosed
Oct 28, 2024Apt 2A
HEAT/HOT WATER · ENTIRE BUILDING
HPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
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