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Building SafetyHousing Conditions

353 WEST 57 STREET

Manhattan · ZIP 10019 · BIN 1026317 · Hell's Kitchen · Last violation Jun 8, 2026 · Last complaint Jun 2, 2026

NeighborhoodHell's Kitchen
Below-average violations for the neighborhood
Fewer violations than 62% of buildings and more complaints than 53% of buildings in Hell's Kitchen. Size-normalized against residential buildings in the neighborhood for issues in the last 10 years.
ViolationsComplaints
Activity TrendsLast 5 years
A steady level of activity over time
Last 2 yrs: 46 violations · 158 complaints
'21'26ViolationsComplaints
▼ View all activity over time
Severityⓘopen violations
48 immediately hazardous (Class C) violations still open
Class C violations include lead paint, mold, pest infestations, heat/hot water failure, and structural hazards — the most serious category.
Class Cimmediately hazardous48Class Bhazardous64
Housing Preservation & Development Violations
Total violations since 1995
241
8 per year avg.↓ Down 16% in the last 2 years (46 vs 55 prior 2 yrs)
Open violations
127
Class C (immed. haz.)ⓘ48
Class B (hazardous)ⓘ64
Rent-impairingⓘ18
Open violation ages
▪ < 30 days1% (1)
▪ 30–90 days6% (8)
▪ 3–12 months9% (12)
▪ 1–3 years22% (28)
▪ 3+ years61% (78)
Housing Preservation & Development Complaints
Total complaints since 2003
469
20 per year avg.↑ Up 11% in the last 2 years (158 vs 142 prior 2 yrs)
Complaint Resolution
No access20%Violation issued16%No violation44%Phone resolved19%Other0%(469)
Urgency breakdown
Last 12 mo.

Top violation categories

5 yrsAll time
Egressⓘ21 violations
Maintenanceⓘ19 violations
Heat And Hot Waterⓘ18 violations
Water Supplyⓘ10 violations
Posting/Signageⓘ9 violations
Carbon Monoxide Detecting Devicesⓘ8 violations
Paintingⓘ5 violations
Smoke Detecting Devicesⓘ5 violations
Top complaint groupsⓘ
5 yrsAll time
Heat / hot waterⓘ125 complaints
Water & plumbingⓘ43 complaints
Mold & pestsⓘ43 complaints
Bldg maintenanceⓘ36 complaints
Electricalⓘ31 complaints
Safety & fireⓘ2 complaints
Adminⓘ2 complaints
See violations →Hide complaints ↑

Complaint log

124 complaints · HEAT/HOT WATER

All categoriesHEAT/HOT WATERPLUMBINGPAINT/PLASTERUNSANITARY CONDITIONELECTRICAllOpenClosed
See something wrong? File a complaint with 311
Prior 4 yr.
Immed. Emergency14%6%
Emergency81%61%
Non-Emergency5%33%
(37)
(267)
Type
Status
Apt
Received
Category
EmergencyClosed1546May 17, 2023HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed2227May 12, 2023HEAT/HOT WATER · APARTMENT ONLYThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
EmergencyClosed2244May 11, 2023HEAT/HOT WATER · APARTMENT ONLYThe Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed2257May 11, 2023HEAT/HOT WATER · APARTMENT ONLYMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosedBLDGMay 2, 2023HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed1May 1, 2023HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosedBLDGMay 1, 2023HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed2244May 1, 2023HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosedBLDGMay 1, 2023HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed1546May 1, 2023HEAT/HOT WATER · ENTIRE BUILDINGThe Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed353Apr 26, 2023HEAT/HOT WATER · ENTIRE BUILDINGThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
EmergencyClosedBLDGApr 19, 2023HEAT/HOT WATER · ENTIRE BUILDINGThe Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosedBLDGMar 28, 2023HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed1546Mar 27, 2023HEAT/HOT WATER · ENTIRE BUILDINGThe Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosedBLDGDec 28, 2022HEAT/HOT WATER · ENTIRE BUILDINGThe Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed1546Oct 21, 2022HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed1546Oct 18, 2022HEAT/HOT WATER · ENTIRE BUILDINGMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed1546Oct 16, 2022HEAT/HOT WATER · ENTIRE BUILDINGThe Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed1546Sep 17, 2022HEAT/HOT WATER · ENTIRE BUILDINGThe Department of Housing Preservation and Development responded to a complaint of no heat or hot water and was advised by a tenant in the building that heat and hot water had been restored. If the condition still exists, please file a new complaint.
EmergencyClosed1546Sep 7, 2022HEAT/HOT WATER · APARTMENT ONLYThe Department of Housing Preservation and Development responded to a complaint of no heat or hot water and was advised by a tenant in the building that heat and hot water had been restored. If the condition still exists, please file a new complaint.
EmergencyClosed1546Sep 25, 2021HEAT/HOT WATER · APARTMENT ONLYThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
EmergencyClosed2102Jan 9, 2018HEAT/HOT WATER · ENTIRE BUILDINGThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
EmergencyClosed1846Oct 9, 2016HEAT/HOT WATER · ENTIRE BUILDINGThe Department of Housing Preservation and Development responded to a complaint of no heat or hot water and was advised by a tenant in the building that heat and hot water had been restored. If the condition still exists, please file a new complaint.
EmergencyClosed2245Feb 2, 2015HEAT/HOT WATER · APARTMENT ONLYThe Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed
May 17, 2023Apt 1546
HEAT/HOT WATER · ENTIRE BUILDING
More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed
May 12, 2023Apt 2227
HEAT/HOT WATER · APARTMENT ONLY
The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
EmergencyClosed
May 11, 2023Apt 2244
HEAT/HOT WATER · APARTMENT ONLY
The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed
May 11, 2023Apt 2257
HEAT/HOT WATER · APARTMENT ONLY
More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed
May 2, 2023Apt BLDG
HEAT/HOT WATER · ENTIRE BUILDING
More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed
May 1, 2023Apt 1
HEAT/HOT WATER · ENTIRE BUILDING
More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed
May 1, 2023Apt BLDG
HEAT/HOT WATER · ENTIRE BUILDING
More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed
May 1, 2023Apt 2244
HEAT/HOT WATER · ENTIRE BUILDING
More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed
May 1, 2023Apt BLDG
HEAT/HOT WATER · ENTIRE BUILDING
More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed
May 1, 2023Apt 1546
HEAT/HOT WATER · ENTIRE BUILDING
The Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed
Apr 26, 2023Apt 353
HEAT/HOT WATER · ENTIRE BUILDING
The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
EmergencyClosed
Apr 19, 2023Apt BLDG
HEAT/HOT WATER · ENTIRE BUILDING
The Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed
Mar 28, 2023Apt BLDG
HEAT/HOT WATER · ENTIRE BUILDING
More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed
Mar 27, 2023Apt 1546
HEAT/HOT WATER · ENTIRE BUILDING
The Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed
Dec 28, 2022Apt BLDG
HEAT/HOT WATER · ENTIRE BUILDING
The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed
Oct 21, 2022Apt 1546
HEAT/HOT WATER · ENTIRE BUILDING
More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed
Oct 18, 2022Apt 1546
HEAT/HOT WATER · ENTIRE BUILDING
More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed
Oct 16, 2022Apt 1546
HEAT/HOT WATER · ENTIRE BUILDING
The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
EmergencyClosed
Sep 17, 2022Apt 1546
HEAT/HOT WATER · ENTIRE BUILDING
The Department of Housing Preservation and Development responded to a complaint of no heat or hot water and was advised by a tenant in the building that heat and hot water had been restored. If the condition still exists, please file a new complaint.
EmergencyClosed
Sep 7, 2022Apt 1546
HEAT/HOT WATER · APARTMENT ONLY
The Department of Housing Preservation and Development responded to a complaint of no heat or hot water and was advised by a tenant in the building that heat and hot water had been restored. If the condition still exists, please file a new complaint.
EmergencyClosed
Sep 25, 2021Apt 1546
HEAT/HOT WATER · APARTMENT ONLY
The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
EmergencyClosed
Jan 9, 2018Apt 2102
HEAT/HOT WATER · ENTIRE BUILDING
The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
EmergencyClosed
Oct 9, 2016Apt 1846
HEAT/HOT WATER · ENTIRE BUILDING
The Department of Housing Preservation and Development responded to a complaint of no heat or hot water and was advised by a tenant in the building that heat and hot water had been restored. If the condition still exists, please file a new complaint.
EmergencyClosed
Feb 2, 2015Apt 2245
HEAT/HOT WATER · APARTMENT ONLY
The Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
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